Refund policy

Exchanges

We want you to love your Gemsparke piece. If you would like a different item, you can request an exchange within 7 days of delivery.

• The piece must be unused, undamaged and in its original packaging.
• Earrings cannot be exchanged for hygiene reasons, unless they arrive damaged or wrong.
• Items bought on sale or with a discount code can only be exchanged if they arrive damaged or wrong.
• For change-of-mind exchanges, the customer pays the delivery charges both ways.

Damaged or wrong item

Please check your parcel when it arrives. If the item is damaged, faulty or not what you ordered, message us on WhatsApp at 0333 9919260 within 48 hours of delivery with your order number and an unboxing video or clear photos. We will send a replacement or the correct item at no extra cost.

Returns and refunds

We do not offer refunds for change of mind. If we cannot replace a damaged or wrong item because it is out of stock, we will offer another piece of the same value or a refund of the item price.

Cash on Delivery orders

Please only place a COD order if you intend to receive it. Refusing a COD parcel at delivery costs us courier charges both ways.

How to request an exchange

Message us on WhatsApp at 0333 9919260 or on Instagram @gemsparke with your order number and the reason. We will reply with the next steps.